PTC Off Campus Drive : PTC Off Campus hiring fresher for Technical Support Engineer Role for B.E / B.Tech / M.E / M.Tech / MCA / MCS / IT, E&TC graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About PTC:
PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it.
Job Description:
Will be responsible for providing efficient and professional support to PTC’s Global customers during India business hours by applying product knowledge on PTC’s ALM product – Windchill RV&S, Codebeamer with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. Also responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices, troubleshooting methodologies and resolution.
Job Title: Technical Support Engineer
Job Type:Â Full Time
Work Location:Â Pune
Experinence :Â Fresher – 2 Years
Role and Responsibility :
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with ALM Products.
- Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert level knowledge of the Windchill RV&S and Codebeamer installation and functionality issue and keep PTC Knowledgebase evolved.
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Focus on own professional development and with increasing experience provide valuable input to Technical Support projects and/or functional teams.
Education and Qualification:
- Minimum Bachelor/ Master (BE, ME, BTech, MTech) in Comp Science, IT, E&TC or relevant stream, master’s in computer application or related field (MCA, MCS).
- 0-2 years of experience in supporting, debugging or troubleshooting ALM product (Like Windchill RV&S, Codebeamer)
- Fresher with good Java and PL/SQL knowledge
- OCJP certification or Oracle DBA certification is an added advantage.
- Strong written and verbal communication skills
How To Apply PTC Off Campus Drive ??
All interested and eligible candidates can apply before expired in the following link.
Apply Link :Â Click Here
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