NatWest Group Off Campus Drive : NatWest Group Off Campus hiring fresher for Customer Service & Operations Analyst Role for B.Com, B.A., BBA or B.Sc degree graduates and 2022 and 2023 batch graduates are eligible. The detailed company eligibility and application details are given below.
About NatWest Group :
NatWest Group PLC is a British banking and insurance holding company, based in Edinburgh, Scotland. The group operates a wide variety of banking brands offering personal and business banking, private banking, investment banking, insurance and corporate finance
Job Description :
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role. We’re offering this role with webchat team at analyst level.
Job Title : Customer Service & Operations Analyst
Job Type : Full Time
Location : Gurugram
Experience : Fresher
Role and Responsibility :
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
Education and Skills :
- Graduate(in the fields of B.Com, B.A., BBA or B.Sc) who’re comfortable working in round-the-clock rotational shifts
- Preferably 2022 and 2023 passed out graduates
- Excellent written communication skills
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
How To Apply NatWest Group Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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