Oracle Off Campus Drive : Oracle Off Campus hiring fresher for Support Analyst Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Oracle :
We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.
Job Description :
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Title : Support Analyst
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 2 Years
Role and Responsibility :
- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc.
- Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes.
- Document case notes in the ticket tracking system and escalate incidents when appropriate. Work is semi-routine in nature.
- Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Education and Skills :
- 0 to 2+ years
- VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES.
- Good knowledge of Windows & Mac OS.
- Experience managing Active Directory accounts.
- Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
How To Apply Oracle Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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