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Zensar Technologies Off Campus Drive : Cognizant off campus hiring fresher for fresh Engineering graduates Role for BE /BTech graduates and any graduates are eligible. The detailed company eligibility and application details are given below.

About Zensar Technologies :

Cognizant (cts) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Job Description :

We are looking to hire fresh Engineering graduates (BE /BTech) with IT (Information Technology /Computer Science) background. Successful candidates have to work in one or more technology, which may include Windows and Virtualization, Network, Data base (SQL and MY SQL), Storage and Backup area.

Job Title : fresh Engineering graduates
Job Type : Full Time
Location : Bangalore
Experinence : Fresher – 2 Years

Role and Responsibility :

Proactive monitoring and conducting health checks of the IT environment.
Working on user tickets
Conduct remote troubleshooting.
Ask targeted questions to diagnose issues.
Test alternative pathways until you resolve an issue.
Follow ITIL processes.
Understand and follow all customer specific process.
Work with seniors and team members
Work in customer business hours
Ready to work in out of business hours, including weekends if the job role demands.
Direct unresolved issues to the next level
Follow up with end user.
Be ready to relocate to other locations of Zensar.
Ticket triage / categorisation / prioritisation / assignment.
Escalation of Major IT Incidents,
AD user record currency, network Share access, account provisioning / termination
Provide high quality customer service on inbound and outbound calls.
Provide efficient and effective query resolution by taking ownership for first call resolution.
Identify opportunities to provide information regarding other value-added services. 
Participate in formal and informal trainings.

Education and Skills :

fresh Engineering graduates (BE /BTech) with IT (Information Technology /Computer Science) background
follow agreed or documented IT Operational Processes, and ensure they are consistently applied to maintain high quality and efficient IT service delivery.
Maintain and improve on key performance indicators.
Participation in improvement of the quality of the Service Delivery
Active involvement in team and cultural change within the Service Desk team
Follow all infosec security policies.
Should be ready to work in 24 x 7 rotational shifts as demanded by this role.

How To Apply Zensar Technologies Off Campus Drive ??

All interested and eligible candidates can apply before expire in the following link.

Apply Link : Click Here

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